FAQ

Sonoma Syrup Co. products are sold at specialty retailers and wholesalers nationally and in Canada. Find a store near you with our Store Locator.

Sonoma Syrup Co. proudly supports community and global initiatives as part of our commitment to sustainability and a mindful practice of giving back.

Susan G. Komen For The Cure - A portion of the proceeds from the sale of our Vanilla Extract products are donated to the Susan G. Komen For The Cure. Just look for the pink ribbon on our bottles and know that with each purchase you make, you're helping us support such an important and worthy cause.

Sonoma Syrup is a donor to UC Davis Honey and Pollination Center at the Robert Mondavi Institute & Harry H Laidlaw Jr. Honey Bee Research Facility. Bee pollination directly or indirectly influences every third bite of food that humans consume; “Colony Collapse Disorder” has dramatically reduced the bee population in recent years. The UC Davis Honey and Pollination Center holds a number of events every year to educate consumers on bee health related issues. The Harry H. Laidlaw Jr. Honey Bee Research Facility is making amazing strides in their research on bee health and genetics and addressing the needs of the California agricultural community.

Soil Health Academy - Helps farmers effectively apply soil health, improving regenerative agriculture principles on their own farms and ranches.

Sonoma Ecology Center - Works to address challenges related to water supply and quality, open space, rural character, biodiversity, energy, climate change, and a better quality of life for all residents.

Kiss the Ground - Every dollar you contribute enables us to awaken more people to the possibilities of regeneration. The future is regenerative!

Sonoma Valley Education Foundation - provides grants for local Sonoma Valley Schools. Through our donations, we are able to assist the Foundation in their mission. Their initiatives emphasize science, art, and school gardens to focus on raising student achievement and enhancing teacher performance through strong effective programs.

Yes! Sonoma Syrup Co. has a sustainability initiative: Our bottles are always glass, never plastic. The packing peanuts used in shipments are eco-friendly (100% starch based and will dissolve in water; you can recycle, biodegrade, or compost them), and our boxes are recyclable as well.

Please see our favorite beverage and culinary tips in our recipes page.

We are dedicated to making healthy indulgences for you and your family. We use certified organic ingredients when possible. All Extracts are Certified Organic by California Certified Organic Farmers (CCOFF). Nutritional information can be viewed on each product-specific page.

Yes, Sonoma Syrup Co. products are Non-GMO, as are all our ingredients. Our products are Non-GMO Project Verified please see all our products at the Non-GMO Project website

The goal at Sonoma Syrup Co. is to produce the finest Simple Syrups, Extracts, and Bar Mixers available. Our artisanal small batch production implements rigorous procedures that ensure top quality, at every stage of ingredient sourcing and production. Sonoma Syrup Co. manufactures its products under a Hazard Analysis of Critical Control Points (HACCP) operating plan and Good Manufacturing Practices (GMP) to maximize product safety.

Looking for pumps for your new favorite syrups? You can find the perfect syrup pump here (fits both our large 25.4oz and small 12.7oz when length is cut down to size).

All of our Simple Syrups are handcrafted with real, pure cane sugar.

All of our Simple Syrups are handcrafted in steam kettles with pure cane sugar, and each fruit flavor or botanical has a handcrafted infusion process. We were the first all‑natural syrup company in the United States on the scene in 2002 to NOT use high fructose corn syrup or any preservatives, artificial flavors or colors – and we still never do!

There are no allergens (peanuts, tree nuts, dairy, fish, shellfish, soy, eggs, wheat) used as ingredients. However, our products are produced and packaged on equipment that may come in contact with peanuts, tree nuts, dairy, shellfish, soy, eggs, and wheat, so we cannot be 100% gluten-free certain.

Our seasonal botanicals, citrus, and olive brine harvests vary; so the color of many of our all-natural products may not match the color of the product shown here. This is normal and a result of our artisanal small batch production methods.

Since we use real cane sugar, extracts, fruits, and botanicals, these natural particulates do appear at times. The particulates in the bottle may separate and can float or sink to the bottom especially if they sit over a period of time. This should dissolve once shaken and would not cause concern. For any remaining questions, please email Customer Service at contact@sonomasyrup.com.

Sonoma Syrup Co. fruit syrups contain the acids from real fruit, which can cause milk to curdle. It is a natural occurrence and does not affect the flavor. A popular technique in coffeehouses is to add Sonoma Syrup to the coffee first, and then pour in the steamed milk. The coffee dilutes the acidity of the syrup so the milk can remain creamy.

Yes. We use pure and simple raw ingredients, which have not been processed to modify their proteins or DNA, in all our extracts.

All our Extracts are gluten-free.

We do not add any sugar, just simply pure luscious vanilla flavor.

Organic Alcohol is essential to our extraction process. We only use Certified Organic Non-GMO cane-based alcohol, not corn-based. It is also gluten-free.

Our cold process method extracts hundreds of vital flavor components to ensure the deepest richest flavor.

Bourbon refers to the geographic regions where vanilla beans are grown on the island of Madagascar. These beans are blended with Tahitian beans, which are grown in the South Pacific, French Polynesia and Papua New Guinea. These French origins are how vanilla planifolia, the “classic” vanilla, whose flavor profile is the most recognizable, became known as Bourbon vanilla. We blend two geographic regions of vanilla beans to create a blend to support cold and hot culinary applications in the kitchen.

Bourbon vanilla, the world’s most widely recognized vanilla, is complex and rich, and its dominant characteristics can vary slightly depending on the region in which it is grown. Madagascar Bourbon vanilla is deep and creamy, enhancing any ingredient it’s paired with. Tongan Bourbon vanilla is sweeter, and sharper, adding a standout floral note. Indonesian Bourbon is spicy and earthy. Tahitian vanilla is sweet, tropical, and floral—unique and unforgettable. By using the world’s finest vanilla beans from Madagascar and the South Pacific, the leading suppliers of the highest quality fair and sustainably sourced vanilla beans, we’ve been infusing flavor since 2002.

Pure vanilla extract must contain at least 13.35 ounces of vanilla beans per gallon. Our formulas are proprietary, but that is the minimum.

By law, Pure Vanilla Extracts must contain at least 35% alcohol and 13.35 ounces of vanilla beans per gallon. No other “flavoring agents” are allowed, including vanillin which is artificial. The only flavor permitted is what comes from the vanilla bean. Our premium vanilla beans are ripened on the vine to provide the richest ripe flavor, unlike other producers. Each vanilla bean is hand-selected and naturally cured. No sugar added for simply pure luscious vanilla flavor.

Our premium vanilla beans are ripened on the vine to provide the richest ripe flavor, unlike other producers. Each vanilla bean is hand-pollinated, ripened on the vine, selected, and naturally cured.

"Crush" refers to the crushed vanilla bean seeds we put in our Vanilla Bean Extract Crush® – no gum traganath used here and no need to scrape vanilla beans. We do the work for you. Shake and pour. It is the closest thing to real vanilla pods with tiny flavor-packed seeds.

1 tablespoon vanilla extract = 1 whole vanilla bean = 1 tablespoon Vanilla Bean Extract Crush®

What sets Sonoma Syrup Co.’s apart is the expertise of our vanilla business partner, dedicated flavor chemists, a 100-year history of innovation and experimentation, and a passionate love for this beautiful bean grown from an orchid and hand pollinated. Vanilla beans burst with more than 300 flavor components, which only extract can capture. We work with a manufacturer who pioneered a proprietary slow, cold, direct extraction to enhance each of these components. The most important difference is the beans selected for our extracts: vine-ripened and split, and carefully cured. Great beans create great vanilla.

Our manufacturing partner sources most vanilla beans from Madagascar, where they work directly with small farmers and artisanal curers. We work with a top company who own a plantation in Fiji, and also source beans from Tonga, Tahiti and Papua New Guinea.

Yes. Our Pure Almond and Pure Organic Almond Extracts are allergen-free. They are not derived from nuts. The flavor is extracted from oil of bitter almond, which is derived from stone fruit pits. It is safe for anyone with a nut allergy. Our extract production facilities do not contain any nut or gluten products. We use an allergen-free facility, and make food quality and safety our first priority.

Terpenes are a natural waxy compound found in the peel of a citrus like lemon or orange. The oil of citrus, pressed for extract, still contains these terpenes, which can cause the oil to become rancid and harsh. Removing them ensures a fresh extract with an extended shelf life.

Sonoma Syrup Co. notes a "best by" date which is printed on the bottom round of the Sonoma Syrup bottle below the product label (Best Before date plus our product code and Julian stamp date to ensure we can track back any bottle, any time).

Our Artisan Infused Simple Syrups are best before 30 months from the date of manufacture (unopened). All Artisan Bar Mixers are best within 24 months from the date of manufacture, and must be refrigerated after opening (~6 months once opened and stored tightly sealed in refrigerator). All Artisan Extracts are best when used within 60 months from the date of manufacture and should be stored away from heat and in a cool, dark, dry location to maintain best flavor.

Our Artisan Infused Syrups do not require refrigeration (with the exception of Pumpkin Pie Latte Syrup). If refrigerated, like honey, they may begin to form sugar crystals. All Bar Mixers must be refrigerated after opening. Our Artisan Extracts do not require refrigeration, but should be stored in a cool, dry, dark location to maintain best flavor.

As with any all natural product, it is important to keep the cap clean and tightly closed. Store in a pantry setting of 65 to 75F degrees, and keep away from direct light, heat, and freezing temperatures. If using syrup pumps or pour spouts, cover with foil or plastic in order to prevent any possible natural airborne mold entering through the pump or spout opening. Our simple syrups are formulated to last a long time even when opened.

We’re experts at shipping Simple Syrups, Extracts & Bar Mixers, so be assured that your order will arrive at your door safe and sound.

Please familiarize yourself with our shipping policies before you order. Shipments are sent via UPS, FedEx or USPS. Rates are based on number of items ordered.

Standard Delivery:
$50 and under: $12.00
$50.01 – $75: $14.00
$75.01 – $100: $16.00
$100 and above: 15% of order price
Gift Sets: Free Shipping (Excluding Alaska & Hawaii)

2-Day Delivery:
1-2 Items: $30.00
3-4 Items: $50.00
5-6 Items: $70.00
7-9 Items: $100.00
10+ Items: $140.00

Standard Delivery to Alaska & Hawaii:
$50 and under: $24.00
$50.01 – $75: $32.00
$75.01 – $100: $40.00
$100 and above: additional $8 per $25 spent

Most in-stock orders will ship within 1-3 business days and arrive in 7-10 business days. The total time to receive your package is dependent on the shipping method you choose.

Delivery dates are calculated from the date of shipment.

Standard Delivery – Orders are shipped within 1-3 business days. For orders shipping Standard Delivery, please consider UPS transit time, typically 1-5 days depending on your region. UPS does not guarantee delivery dates for Standard Delivery/Ground service.

We do not ship on weekends or holidays. UPS typically delivers during business hours only, Monday through Friday.

When you place your order on our website, you’ll be asked to provide your email address. Once your order is placed, a confirmation email will be sent to the email you provided with your order details. Once your order has shipped, you will receive a shipping confirmation with tracking information specific to your order.

Unfortunately, we are unable to change your delivery address after the order has been placed. If you require help please call our customer service at 707.996.4070 or email contact@sonomasyrup.com.

We do not require signatures for delivery. If no one is available to receive the package, it will be left at the door at the courier’s discretion.

Yes!

At this time, we are unable to ship to Canada or overseas.

We are unable to ship to a P.O. Box.

You must enter promotional code upon checkout online when placing your order. Load the items you want to purchase into your Shopping Cart. Go through the checkout process. On the last page of your Shopping Cart, you will see a box labeled “Discount Code” below the items listed under ‘Your Selection’. This is where you enter the code. You must click the “Apply” button for any discounts or adjustments to be made to your order. Promotional codes cannot be combined with other offers and are available for a limited time.

We have a 30-day money back 100% guarantee return policy for all product purchased online directly from Sonoma Syrup Co.

Your order will arrive in a recyclable box with packing peanuts that are eco-friendly (100% starch based and will dissolve in water; you can recycle, biodegrade, or compost them).

You may specify a gift message at the special instructions section to be sent with your package, before checking out. We will include a recipe postcard as well. Our system will automatically print a packing slip without prices on it to be included with the order.

For customer service, please email us at contact@sonomasyrup.com

For wholesale orders, please email us at sales@sonomasyrup.com